Support
Ask a person.
Email support@phaylos.xyz. A person reads it. Expect a reply within two business days, and a slower one than that if the question is hard.
We will never ask for your recovery phrase. Not to diagnose a problem, not to restore an account, not ever. Anybody who asks for your twenty-four words is stealing your account — including anybody claiming to be us.
What we can help with
- The app crashing, freezing, or refusing to unlock.
- Face ID or Touch ID not being offered, or the app asking for your phrase more often than you expect.
- A balance that looks wrong, or a transfer that has not appeared.
- Anything on this site being unclear or wrong.
- Accessibility problems — those get treated as bugs, not requests.
What nobody can help with
- A lost recovery phrase. There is no copy anywhere. See Recovery.
- A transfer sent to the wrong address. Settlement is final and no one can reverse it.
- An account someone else emptied. If your phrase reached another person, they hold the account as fully as you did.
Saying so plainly is more useful than an empathetic email three days later that says the same thing.
Reporting a security problem
Send it to security@phaylos.xyz. Include what you did, what happened, and the app version from Settings. We will acknowledge within three business days and tell you what we are doing. We will not threaten you for reporting something. If you would rather report it in public, the code is at OmneDAO/omne-wallet.
Things worth including
- iOS version and iPhone model.
- The app version, from the bottom of Settings.
- What you expected, and what happened instead.
- Your address if the question is about a balance or a transfer. Your address is public and safe to send. Your phrase is not — never send it to anyone, us included.